Refund Policy

Effective 17 October 2026. Version 1.0. The English version is the binding one. Forms part of the Terms of Service.

Fourteen days, no questions

If you ask within 14 days of a charge, you get all of it back. That applies to a first payment and to every renewal, monthly or yearly. You do not have to give a reason.

How to ask

• Email support@hushjot.com from the address on the account, or
• use the link in your Paddle receipt to the customer portal and request it there.

Refunds are processed by Paddle, our merchant of record, to the payment method you used, normally within 5 to 10 business days. Your invoice is corrected by Paddle and the tax is refunded with the price.

What a refund does

A refunded subscription ends at once: sync, publishing by link and CLI access stop, and the notes stored with us remain, encrypted, under section 7 of the Terms. Nothing on your own devices changes.

After fourteen days

You can cancel at any time and keep using sync to the end of the period you paid for. Charges older than 14 days are not normally refunded, but write to us if something went wrong, such as a duplicate charge, an outage that made sync unusable for a significant part of the period, or a renewal you had tried and failed to cancel. We would rather refund than argue.

Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase of a digital service within 14 days. At checkout you agree that the service starts immediately, which the law allows, and this policy gives you at least the same 14-day right in every case, whether or not the service has started. Nothing here reduces any right you have under the law of the country you live in.

Chargebacks

Please ask us before disputing a charge with your bank. A refund from us is faster than a chargeback and costs nobody a fee.

NEBULOSA D’IDEIAS UNIPESSOAL LDA
Registered in Portugal.